Monday, December 5, 2011

UPS, Good

Not only did I find a replacement for the toilet tank that cracked, but the company ( delivered it in two days and with free shipping, even after their website estimated 2 weeks for delivery. UPS left the big box on my front porch.

Like usual, the UPS guy rang the doorbell, hurried back to his truck and drove off before I could get downstairs. The warning on the box reminded me of the catch-22 episode with my shipment of tile last year: I could not inspect the tile before signing for it; if I refused to sign, he promised, he would drive away with the tile. But that was a third party shipping company, not UPS.

Years ago I had some friends who played in another band, and I just happened to be with them when their guitar player quit. He stood in the doorway and refused to come in, stood there in his brown uniform with tears in his eyes, explaining how his wife and new daughter had changed his life and how he needed the security of a steady paycheck, etc. He wouldn't look anyone in the eye. "UPS is a good company," he said more than once, more to himself than to us.
My toilet tank, a very fragile thing, came in the box that says "Please inspect before signing...," but I didn't even get a chance to sign, so no inspection took place. Luckily the tank is fine. But what if it had been broken? I have no doubt that UPS would make it right. (Good company)

The tank still isn't installed--our Christmas party was this weekend. Very nice time.

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